Use Cases
Real Agents, Real Deployments.
19 enterprise agents across 6 industries
Agent Accelerator has been used to design and deploy 19 enterprise agents. These aren't prototypes — they're production agents solving real business problems across IT support, finance, customer service, HR, data operations, and sales.
19
Agents Deployed
6
Industries
8
Agent Patterns
6
Integrations
Featured Use Case
ServiceNow IT Support Agent
The Problem
Employees submit IT tickets manually through ServiceNow's web portal. They can't check ticket status without logging in. Knowledge base articles exist but nobody searches them first.
The Solution
A conversational IT support agent deployed in Microsoft Teams that:
- Identifies the user automatically via Entra ID SSO
- Searches the knowledge base silently before creating tickets
- Creates incidents with AI-inferred priority based on urgency language
- Searches the service catalog and submits requests directly
- Tracks ticket status without portal access
- Escalates with full conversation context when needed
Architecture
Copilot Studio with Generative Orchestration
+ MCP Gateway ServiceNow Plugin (14 tools)
Key Pattern
Cascading Resolution Pipeline
Intent Check → KB Search → Catalog Search → Ticket Creation. The agent never says "I don't know" — it always has a next step.
14
MCP Tools
SSO
Entra ID
Teams
Channel
All Use Cases
Agents by domain
Every agent was designed in a single Build Studio session and generated as a deployable package.
Finance & Expense Management
Expense Report Generator
Problem: Employees spend hours manually creating expense reports — photographing receipts, typing amounts, calculating currency conversions, and emailing reports.
Solution: Accepts receipt photos in Teams chat, extracts data via AI Builder OCR, generates formatted Excel reports with currency conversion, compiles receipts into PDF, and emails to finance.
Receipt Processor Agent
Problem: Finance teams receive stacks of receipts that need to be digitized and categorized for accounting.
Solution: Bulk receipt processing that extracts structured data from images and PDFs, categorizes expenses, and produces consolidated reports ready for accounting systems.
Customer Service
Multi-Agent Customer Service System
Problem: Customer service inquiries span multiple domains (general questions, FAQs, orders, billing, escalation) and no single agent configuration handles them all well.
Solution: A parent orchestrator agent routes customers to 5 specialized child agents:
Triage
Classifies & routes
FAQ
Common questions
Orders
Returns & shipping
Billing
Payments & invoices
Escalation
Human handoff
HR & Operations
CV Reviewer Agent
Problem: HR teams manually screen hundreds of CVs against job descriptions — time-consuming and inconsistent.
Solution: Reviews CVs against job descriptions and provides structured match scores based on skills, experience, and keyword alignment.
OKR Management Agent (MyOKRs)
Problem: OKR tracking is done in spreadsheets with no structured check-in process, leading to goal drift and poor alignment.
Solution: Follows John Doerr's methodology — helps set objectives, runs structured check-ins, tracks progress with health scores, generates reports, and onboards new hires.
Data & Analytics
Data Analysis Copilot
Problem: Business users need data analysis but lack SQL/Python skills. Data teams are bottlenecked with ad-hoc requests.
Solution: A 5-stage pipeline: Ingestion, Cleaning, Metrics, Insights, Visualization — with AI guiding users through each step.
Category Mapper Agent
Problem: Organizations need to map proprietary item lists to 66 standardized industry categories for data harmonization.
Solution: Accepts uploaded item lists, uses semantic matching to map items to standard categories, and generates Excel output.
Client Data Mapping Agent
Problem: Client onboarding requires mapping client-specific data formats to internal formats — a manual process that takes days per client.
Solution: Automates the mapping process, learns from previous mappings, and generates transformation rules.
Sales
Quote Generator Agent
Problem: Sales reps manually create quotes by looking up product prices, calculating totals, and formatting documents. Errors delay deals.
Solution: Takes customer orders through natural conversation, looks up prices, calculates totals with discounts, generates formatted quote documents, and emails directly to customers.
What These Use Cases Demonstrate
Agent Patterns Available
Reusable design patterns proven across production deployments.
| Pattern | Used In |
|---|---|
| Generative Orchestration | IT Support, Expense, Customer Service |
| Multi-Agent Hierarchy | Customer Service (5 child agents) |
| Sequential Pipeline | Data Analysis (5 stages) |
| Document Processing | Expense, Receipt Processor, CV Reviewer |
| Knowledge Base Deflection | IT Support, FAQ Agent |
| Enterprise SSO | All agents (Entra ID) |
| File Operations | Expense, Data Analysis, Category Mapper |
| External API Integration | IT Support (ServiceNow), OKRs (Keyflow) |
Cross-Industry Coverage
Industries Served
Agent Accelerator agents are deployed across 6 industries, with more being added.
Technology
IT Support, Data Analysis, Client Data Mapping
Financial Services
Expense Management, Receipt Processing, Quote Generation
Healthcare
Compliance-validated agents (HIPAA mapping built in)
Professional Services
OKR Management, CV Review, Customer Service
Retail & E-commerce
Customer Service, Category Mapping, Quote Generation
Manufacturing
IT Support, Data Analysis, Expense Management
Get Started
Build Your Own
Every agent listed here was designed in a single Build Studio session (15-30 minutes) and generated as a deployable package. Your team can do the same.
Internal Helpdesk
For any ticketing system — ServiceNow, Jira, Zendesk. Conversational support with intelligent routing and KB deflection.
Document Processing
For any intake workflow — invoices, applications, forms. AI-powered extraction with structured output.
Knowledge Base Assistant
For any content library — SharePoint, Confluence, web. Conversational search with source citations.
Operations Automation
For any repetitive business process. Conversational interface to complex backend workflows.
Customer-Facing Support
For any product or service. Multi-agent orchestration with seamless escalation to human agents.
Ready to build your next enterprise agent?
From idea to production-ready agent in a single session. Start with a proof of concept and see Agent Accelerator in action with your own use case.
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